Hire, onboard, and retain people who can deliver impactful results. Microsoft Dynamics 365 for Talent empowers your HR team and people managers with the tools they need to land top candidates and accelerate their success.
Role
Design Lead + IC Design
Team
3 Experience designer,
2 Researcher
Timeline
~1 year
ABOUT DYNAMICS 365 HUMAN RESOURCES
Dynamics 365 Human Resources provides the workforce insights you need to build data-driven employee experiences across multiple areas.
RE-IMAGINE HR
ATTRACT
Innovate talent acquisition to quickly find and hire the most qualified people for your organization.
ONBOARD
What if you could provide your new hires with a smooth, seamless onboarding experience, enabling them to “hit the ground running,” and offering them better, more customized options for future personal and career development.
OPTIMIZE
Drive operational excellence to deliver cost-effective, aligned and connected talent experiences.
MY ROLE
I was an User Experience Design lead in India for Talent. I defined the product strategy from the UX standpoint demonstrating the possibilities and scope to built an unique product to empower our customers. Helping the product owners to simplify the complex features through simple interaction patterns and enhancing the overall experience of the product. Envisioned an integrated ecosystem with LinkedIn to help and better the talent solution.
I was leading the effort for:
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Candidate Experience
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Referrals
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Offer Management
MY CONTRIBUTION
In this product I played a very crucial role of modularizing the features by understanding the user journeys and simplifying the task flows for both Candidate and the Recruiter. Below are such few suggestions that I want to highlight.
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Making offer acceptance and upload documents as mutually exclusive workflows
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Suggesting cloud upload as a feature, which eventually creates an opportunity for Microsoft to cross sell One drive
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Suggesting a feature for hiring manager or recruiter to add a To-do item in the candidate dashboard at any stage of the recruitment process
My scope also includes in defining the design language and the interaction patterns for candidate experience and offer, which includes the candidate portal and recruiter/hiring manager dashboard.
THE FINDINGS
Employee onboarding has significant impact on employee retention and your company’s bottom line
A 2016 Gartner study found that 1/3 of employees leave within their first six months due to:
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Unclear guidelines after being hired
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Ineffective training
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Low engagement/support from peers
Replacing these employees can cost a business 16%-200% of their base salary.
PRODUCT VISION
New hires, hiring managers and HR team have a single seamless view of an end to end onboarding process.
HR should easily provision all the required logistics support for new hires.
New hires should easily connect with hiring managers and their team members. All new employee processes are integrated with ease of access. Trainings can be provided on demand and their progress monitored.
The hiring managers have accelerated hiring cycles with right resources at right time.
RECRUITER EXPERIENCE
There are several actors playing their own vital roles in offer management. It starts with:
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Admin creating the rule sets/offer data to include in offer template.
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Recruiter/Admin will create the offer template using rule sets/offer data added by the Admin.
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Hiring manager/Recruiter will create the offer using offer template.
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Recruiter will share offer with the candidates.
In the following workflow I’m showing a flow on how a Recruiter, while sharing the offer letter can set an expiry date to it and can specify the document names which he/she might want the candidate to share.
RECRUITER DASHBOARD
A simplified dashboard view for the recruiters with clear visibility of the status.
SHARES OFFER
After creating the offer and getting it approved by the approvers the recruiter shares the offer with the candidate by clicking on “send to candidate” CTA on the top.
SETTING PARAMETERS
Before sharing the offer the recruiter can optionally set an expiry date for the offer by switching the toggle or can request for multiple documents within the system specifying the document names she would want the candidate
to share.
The candidate would get this as a “To-do item” in the portal.
CANDIDATE EXPERIENCE
In this workflow I’m showing how the candidate will upload documents asked by the recruiter, in the previous
workflow, and accept the offer through Adobe Sign. I also want to highlight the cloud upload feature as a
strategic decision which would eventually help Microsoft to cross-sell One drive.
CANDIDATE RECEIVES EMAIL
Candidate receives an email notification with a link to the Talent application to access the offer letter, and to upload the required document.
This is a strong strategic design decision to not to deep-link the email with the offer directly.
The primary intention is to highlight the application and make it a lifeline but not a ceremonial tool for the job seekers.
CANDIDATE TO DO PAGE
From the email the candidate will come to the ‘To-Do’ page to view the pending task.
In this page she will be able to see all the ‘To-Do’ items and the ‘Done’ items chronologically.
On clicking on “Upload” she can upload the list of required documents.
UPLOADS DOCUMENTS
On adding a document, a dropdown field will get added for the candidate to associate the added document with the required documents.
CANDIDATE TO DO PAGE
Once the documents are uploaded the section will be marked as green. The candidate will now click on view offer to view and accept/reject offer.
CANDIDATE TO DO PAGE
Once the documents are uploaded the section will be marked as green. The candidate will now click on view offer to view and accept/reject offer.
IMPACT
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Led to increase in productivity as the application significantly reduced the need to switch between the applications by 60%
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Multiple workflows were highly optimized eliminating the need touse other multiple applications to perform a single task.
USER FEEDBACK (SUS Survey)
“I really like the overall design and I think its pretty intuitive the way I used it.”
“Overall this looks great and it a good start as a new mobile experience.”
“Navigation looks much easier than the present design”
“The design is fairly intuitive”
